Chapter 3 ideas

In chapter 3, the most important point is to identify who are our stakeholders. The reason is that stakeholders has direct or indirect stake in an organization, and they may significantly influence the success of an activity or a project. If a business organization want to success on a project, identifying stakeholders is a primary task.

So, the question is " Who are our stakeholders?"
The chapter listed out stakeholder roles by different perspectives. They can have positive or negative views regarding a given project. The point I have learned here is that the more disagreement those stakeholders have with one another, the more difficulty the project may be done with. Therefore, knowing the key stakeholders and also win their cooperation is the most challenge.

Each stakeholder is important to the project, and the customer is the most unpredictable and hard to deal with for me. In my job, I sometimes have to deal with customers when they are unsatisfied with my work. Maybe I am more professional than the customer in my field, but I am in no position to argue with them but follow their desires, because they are the one paying for it, and my salary is actually indirectly from them. If the customer doesn't satisfy with the project, then the project directly fails no matter how good the manager or project team think. The customer holds the final decision on if the project success or not.So, how to get an agreement between an organization and the customer is a skill we need to learn.